About Us

 Woodford Community House Privacy Policy

Your privacy is important!  

This statement outlines the Woodford Community House's policy on how Woodford Community House uses and manages personal information provided to or collected by it. Woodford Community House Inc. is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act and is compliant with the Privacy Amendment (Enhancing Privacy Protection) Act 2012. Woodford Community House may, from time to time, review and update this Privacy Policy to take account of new laws and technology, changes to the Woodford Community House’s operations and practices and to make sure it remains appropriate to the changing legal environment. This privacy policy assumes that you are resident in Australia.

What kind of personal information does Woodford Community House collect and how does the Woodford Community House collect it? 

The type of information the Woodford Community House collects and holds includes (but is not limited to) personal information, including sensitive information, about: 

• Members of Woodford Community House
• Volunteers and local residents supporting the activities and running of Woodford Community House
• People attending events and workshops hosted by Woodford Community House

Personal Information you provide: 

Woodford Community House will generally collect personal information held about an individual by way of phone calls, forms, meetings and application forms. You do have the right to seek to deal with us anonymously or using a pseudonym, but in almost every circumstance it will not be practicable for us to deal with you or provide any services to you except for the most general responses to general enquiries, unless you identify yourself. 

Personal Information provided by other people:

In some circumstances Woodford Community House may be provided with personal information about an individual from a third party, for example referral from another organisation or community group.In relation to employee records: Under the Privacy Act the Australian Privacy Principles do not apply to an employee record. As a result, this Privacy Policy does not apply to Woodford Community House’s treatment of an employee record, where the treatment is directly related to a current or former employment relationship between the Woodford Community House and employee. However, the Woodford Community House will maintain privacy standards for contractors and volunteers. 

How will Woodford Community House use the personal information you provide? Woodford Community House will use personal information it collects from you for the primary purpose of collection, and for such other secondary purposes that are related to the primary purpose of collection and reasonably expected, or to which you have consented.
In relation to direct marketing, Woodford Community House will use your personal information for direct marketing where you have provided that information, and you are likely to expect direct marketing: only then you will be sent direct marketing containing an opt out. If we use your personal information obtained from elsewhere we will still send you direct marketing information where you have consented and which will also contain an opt out. We will always obtain your consent to use sensitive information as the basis for any of our direct marketing.
We may use video surveillance for security purposes and the footage will be used only by Woodford Community House and by the providers of our security services for security purposes. Surveillance videos are not used by Woodford Community House for other purposes and the footage is not publicly available. Surveillance cameras are not located in any bathrooms or change room facilities.

Contractors:

In relation to personal information of contractors, Woodford Community House’s primary purpose of collection is to assess and (if successful) to engage the contractor, as the case may be. The purposes for which Woodford Community House uses personal information of contractors include: 

• for insurance purposes.
• ·to satisfy Woodford Community House’s legal obligations.

Where Woodford Community House receives unsolicited job applications these will usually be dealt with in accordance with the unsolicited personal information requirements of the Privacy Act.

Volunteers: 

Woodford Community House also obtains personal information about volunteers who assist the Woodford Community House in its functions or conduct associated activities, such as to enable the  Woodford Community House and the volunteers to work together. [#]

Marketing and fundraising: Woodford Community House treats marketing and seeking donations for the future growth and development of the Woodford Community House as important. Personal information in the form of statistics held by Woodford Community House may be disclosed to an organisation that assists in Woodford Community House’s fundraising. 

Who might Woodford Community House disclose personal information to? 

Woodford Community House may disclose personal information, including sensitive information, held about an individual to: 

• government departments. 
• people providing services to Woodford Community House, and 
• anyone you authorise Woodford Community House to disclose information to. 

Sending information overseas: 

Woodford Community House will not send personal information about an individual outside Australia without: 

• obtaining the consent of the individual (in some cases this consent will be implied); or 
• otherwise complying with the Australian Privacy Principles or other applicable privacy legislation. 

We do use overseas providers of IT services including servers and cloud services held in United States, Germany, Australia and Japan. 

How does the Woodford Community House treat sensitive information? 

In referring to ‘sensitive information’, Woodford Community House means: “information relating to a person’s racial ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual orientation or criminal record, that is also personal information; and health information about an individual”.Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise, or the use or disclosure of the sensitive information is allowed by law. 

Management and security of personal information 

Woodford Community House’s staff & Volunteers are required to respect the confidentiality of personal information and the privacy of individuals. Woodford Community House has in place steps to protect the personal information  Woodford Community House holds from misuse, loss, unauthorised access, modification, interference or disclosure by use of various methods including locked storage of paper records and passworded access rights to computerised records. We have a data breach response plan, which we would follow in the unlikely event of a privacy or data breach.When you use our website, having your cookies enabled will allow us to maintain the continuity of your browsing session and remember your details when you return. We may also use web beacons, Flash local stored objects and JavaScript. If you adjust your browser settings to block, reject or delete these functions, the webpage may not function in an optimal manner. We may also collect information about your IP address, although this may not identify you.

Updating personal information 

Woodford Community House endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. A person may seek to update their personal information held by Woodford Community House by contacting an administration officer of Woodford Community House at any time.The Australian Privacy Principles require the Woodford Community House not to store personal information longer than necessary.  You have the right to check what personal information Woodford Community House holds about you. Under the Commonwealth Privacy Act, an individual has the right to obtain access to any personal information which  Woodford Community House holds about them and to advise Woodford Community House of any perceived inaccuracy. There are some exceptions to this right set out in the applicable legislation. To make a request to access any information Woodford Community House holds about you, please contact the Privacy Officer in writing.
Woodford Community House may require you to verify your identity and specify what information you require. Although no fee will be charged for accessing your personal information or making a correction, Woodford Community House may charge a fee to retrieve and copy any material. Woodford Community House If the information sought is extensive, Woodford Community House will advise the likely cost in advance. 

How long will Woodford Community House keep my information?

Under our destruction and de-identification policies, your personal information that is no longer required will be de-identified or destroyed. In many circumstances, however it will be kept for marketing purposes, as you will have consented to that in writing with us.

Enquiries and privacy complaints

If you would like further information about the way Woodford Community House manages the personal information it holds, please contact the Privacy Officer. If you have any concerns, complaints or you think there has been a breach of privacy, then also please contact the Privacy Officer who will first deal with you usually over the phone. If we then have not dealt satisfactorily with your concerns we will meet with you to discuss further. If you are not satisfied with our response to your complaint within 30 days from this meeting then you can refer your complaint to the Office of the Australian Information Commissioner via:

• email: enquiries@oaic.gov.au
• tel: 1300 363 992
• fax: +61 2 9284 9666